Primary Responsibilities:

• Leads the team responsible for ensuring that the Business responds in an effective and appropriate manner in the event of any significant crisis
• Accountable for developing the standards & procedures for business continuity & crisis management across the airline
• Responsible for the ongoing development and capability of the Crisis Management Team
• Designated Emergency Response Manager responsible for the development, implementation and maintenance of the corporate Emergency Response Plan as per regulatory standards
• Represent the airline pertaining to Internal and External Audits, Conferences on topics related to Emergency Response, Crisis Management
• Oversee the Family Assistance Center group and Go Team during an emergency
• Provides expertise and general guidance in the areas of business continuity & crisis management
• Ensures all business continuity & crisis management plans and manuals are in place, effective and regularly tested – in line with recognized operational risks
• Proactively monitors and analyses any developing situations, which may cause disruption to the network operation, such as security issues or industrial action, and provides specialist guidance and plans when required
• Manage relationships with external agencies (emergency services, airport authorities) so that CEB’s’ interests are protected and expectations in emergency situations are understood and respected. 
• Responsible for readiness of Crisis Management Centre and other CMT/BCP facilities
• Act as a Deputy Chairman whenever there is an activation of a Crisis Management Team Meeting
• Act as an Operations Planning Group Chairman whenever there are forecasted or foreseen disruptions
• Undertaking work on behalf of Director for Operations Planning and Readiness as required

Basic Qualifications:

• Bachelor’s Degree
• 5-7 years relevant work experience (previous experience in risk management, BCP, Crisis management would be an advantage)

Other Training / Certifications

• Project Management
• Train the Trainer
• Risk Management
• Business Continuity Planning
• Emergency Response Planning

Skills and Abilities:

• Strong verbal and written communication skills
• Self-starter with the ability to work with a great degree of autonomy
• Ability to work in a fast-paced environment
• Ability to coordinate and work across multiple teams
• Situational Awareness